Connecteam reviews: what 110+ users say

Intuitive Scheduling, Unbeatable Support

Connecteam saves me a lot of time with scheduling by showing everyone's availability in one space. It's user-friendly and offers 24/7 support, giving me peace of mind as a solo supervisor managing many students. What they like: I find Connecteam incredibly intuitive for scheduling, saving me a ton of time by easily showing everyone's availability and unavailability in one place. It's so user-friendly, and I really value the 24/7 support that gives me peace of mind knowing help is available for my team whenever needed. The onboarding team was super personable, especially James and Zak. I also have to mention how great the overall experience is with its easy-to-understand interface and unbeatable mobile readiness. Plus, the initial setup was seamless, and I've not heard any complaints from my team. What they dislike: This is more of a financial/processing improvement, but our university uses Workday as its HR/Finance hub for all things compensation, timekeeping, payroll, etc. so we'd love to see some integration with that platform down the line, similarly to how Connecteam connects with other payroll/HR platforms.

I love Connecteam!

My overall experience has been great! I really appreciated the complimentary onboarding call to help me with my goals and help me get things set up in a way that worked for my business. Pros: I love how easy it is to use and how streamlined it makes operations. My employees love it because it makes time off requests simple and kept in one place. It also helps with accountability tracking. Cons: I do think some of the features overlap and aren't needed, or maybe I am just not entirely sure how to actually implement them. Customer support is phenomenal though, so I am not worried about having help when I do get time to play around with these things.

Effortlessly Streamlined Scheduling for Event Planning

I find Connecteam makes scheduling a breeze, replacing my spreadsheet, and shows who can work. It makes it seamless for my team to know their shifts. What they like: I use Connecteam to schedule my team for my event planning business, and it makes it much easier for me to see who can work. It's seamless for my team to know when they are scheduled. I love the ability to keep shifts open for my team to bid on. With my event planning business, I can put the events in, indicate how many assistants I need, and it allows my team to look at the date and location of the event and bid on it if they're interested in working. The initial setup of Connecteam was very easy. What they dislike: There have been a couple of things that I couldn't easily find (and still haven't), but it doesn't outweigh the positives. Some team members aren't qualified to bid on some shifts, but I can't figure out how to filter that.

Revolutionized Our Scheduling Process

I use Connecteam for scheduling dispatchers, tracking hours to ensure correct pay, handling day-off requests, and managing shift swaps. It prevents over-scheduling and helps employees plan around work. I love setting repeat options for year-long scheduling. What they like: I love that I can set a repeat option on the scheduling side, which helps make the schedule for the whole year. This feature is great because it allows employees to schedule things around their workdays. The time-off request feature is also helpful for viewing when employees need to be off and to find their replacements easily. I don't have any issues with the Connecteam app; I like all the features and haven't faced any problems so far. The initial setup was very easy and user-friendly, with tools and videos provided to explain each task and different ways to use the app. Now each employee can have their schedule in their hands at all times through the app provided, which has been very helpful for us. What they dislike: There is nothing that I dislike about this app.

Outstanding Support That Makes a Difference

Glitch in an area of tasks , they solved this within a day or 2 and also offered discount for the month to compensate the loss of use on the task caused by the glitch . They were very good and helpful What they like: The support and customer service provided when needed are excellent. Like with any new app, it takes some time to get used to, the scheduling feature is brilliant. Our staff really enjoy using the app and chats, and it helps keep everyone organized in one place, so we no longer have to rely on texts, WhatsApp, or emails scattered everywhere. We plan to use the voucher section to offer rewards and incentives to our staff in 2026. Since our business is new and busy, we still have a lot to learn, and I think it will take a few months to fully understand everything the system can do, as it offers so many features. What they dislike: Little more pricier than other companies

Everything Our Team Needs in One Platform

I have a team that works without direct supervision in remote locations. This app allows me to track their hours + locations, send them instructions for each job, and collect feedback at the end of each job. I like that I can provide training materials and updates to specific subsets of employees. And I appreciate that employees can communicate with myself and other coworkers directly in the app. What they like: Everything my team needs to succeed is in one platform. What they dislike: Sometimes the UI is a bit buggy. I also wish they were based in the US.

BAM Peoria review

Very good overall and a large improvement from the platform we switched from. Mostly reliable but occasionally get errors. A refresh is usually enough to move forward though. Pros: Easy to use with lots of powerful features. Lots of engagement features to keep the entire team involved and on top of updates/announcements. Cons: Learning curve for some features and the 3 category pricing gets expensive for companies larger than 10 users.

Efficient Scheduling with a Price Tag

Connecteam boosts efficiency and saves time with scheduling. What they like: I really like the 'news feed' feature in Connecteam, which stands out for me. I also appreciate the format of the schedule because it really helps in maintaining efficiency and saving time. Additionally, having an onboarding specialist who met with us and took us through a new step each week made the initial setup smooth and supportive. What they dislike: I find the price of Connecteam too high. We would like to use more of the options available, but the cost is a bit prohibitive.

Effortless Team Management with Location Verification

A lot of my team works hourly and they are all remote. It’s hard to keep track of where everybody is at the same time so the location feature really helps. What they like: It is the most easy app for my team. My favorite feature is that they can clock in from anywhere and I can see that they are actually at the venue they’re supposed to be. What they dislike: There is nothing that I dislike about Connecteam.

Best free software for small business

Needed a simple scheduling service for our part time staff. It helps employees see their schedules and request time off. What they like: The software is easy to use and not only employer friendly but employees friendly too. We used When I Work for years for scheduling and the prices kept going up. This is just a much better fit for our small business. What they dislike: Can’t think of anything that I don’t like or want to change.

Excellent Experience from the Start!

From the start, my experience has been incredible. From the initial onboarding to the continued support, I feel very supported by Connecteam. They've thought of everything, and are constantly coming up with innovations. Pros: Customer service is phenomenal. Tutorials are fantastic. It's clear to see they are a company who is constantly evolving and changing for the better of their customers. Cons: My only con is that there is no front end booking system. If there were one, I'd be able to use Connecteam as an all in one for my team!

Smooth Team Communication/Engagement With Connecteam

Connecteam has simplified our communication in many ways. It easily connects our remote and hybrid teams, ensuring easy engagement. It makes it easy to send critical updates and features such as read receipts helps ascertain that critical updates are received. Thanks to smooth communication, we have realized operational efficiency. Pros: Communication is both secure and fast. Sending updates is fast, and communication is smooth. Connects the deskless teams with in-house teams ensuring easy engagement. Cons: With Connecteam, no bad experience.

Practically Perfect

I own a small AV Integration company and manage two full-time employees as well as several contract employees. I’ve looked at several apps - TimeCamp, Slack, etc for communication and time tracking. Connecteam does it all, MUCH better and at a better price. It did take a little time for me to get accustomed to the workflow, but I absolutely love this app!

Great app. Easy to use for employers and employees

Great app. It is easy to set up. The NFC clock is amazing. My employees love is the their Hours were all over the place. The employee setup is super easy as well. Over great product. Highly recommended.

Makes payroll a lot faster and easier

Love everything about it, I’ve been using this app for I think 3 years now and it’s pretty awesome. Only thing I wish it had is the totals for each employee at the end of the year for tax stuff. (They probably do have it I just don’t know how to do it yet)

Connecteam has really changed how I…

Connecteam has really changed how I organise things. Even though I’m not a business, I have independent support workers working with me, and it helps keep everything together in one place. I have fewer than ten workers and use the free plan, which is a huge bonus. With so many things costing money these days, I really appreciate having something this useful available at no cost. It’s made a real difference in keeping me organised and managing the day-to-day details.

Edit to original post: After being reached out to by the connecteam support staff and submitting further details I am thoroughly impressed at their devotion to their app and correcting any flaws. It is rare to see devs putting this much into anything these days and I humbly adjust my previous rating. Sends multiple notifications when sent a single shift. Likely due to switching phones and logging in, which suggests that it's a back end problem on the connecteam side.

Excellent software to manage service tickets, very useful on employee onboarding and task execution support through its documents section, courses, and tasks, to mention a few of its capabilities. Connecteam is a solid but simple (and more affordable) alternative to other heavy market players.

Cleaner

The Connecteam app is very user friendly. I think it’s a great way for the company keep records straight. I like all of the options available for us to use. This is a must have to run a cleaning business. Thanks for making our job easier where we can review our timesheets etc. Thsnk you.

This works great for my company!

This app has really helped my home health aide business. The girls can clock in and out from their phone!! It’s so easy and I’m so glad I found it. Thanks Connecteam!!

Connecteam is super easy to use and actually makes managing teams feel simple instead of chaotic. It saves time, keeps everyone on the same page, and just works without the usual headaches.

Awesome app! It makes clocking in/out, scheduling, and payroll so much easier. Employees can communicate, swap or cover shifts (with/out approval), and so much more!

We started using to help track our payroll..

We started using to help track our teams hours a reduce time theft but it’s turned into a great way for us to connect everyone from our front desk to our instructors to our volunteers. Now everyone has an idea of who is where in the gym & when, so gives a more cohesive team! Loving it so far.

Incredible team Management software. We are using this app since months and it has been a pleasure!!! All it needs for our team, very nice and easy design. Colorful and exceptional support

Exactly what we needed

Connect Team is working great for our school's contract Police offficers (14 total). We are also very pleased with the support during set up.

Great & User-Friendly Product, but You May Have to Pay Extra for Live Training and Assistance

Positive. I will probably eventually try to schedule time with a specialist to help me with more of the additional features because, again, there are many many custom features and tools that I have yet to setup or take advantage of. But since I know it will come with a cost, I will try to wait a bit longer and have a very specific list of the features or tools that I want to know more about. Pros: I like the product overall. It has many options to customize the way you keep track of time, tasks, and helps with having internal communication within the platform's chat feature. Keeping time is simpler, doing payroll is less tedious, and our organization hasn't even scratched the surface of using ConnectTeam's HR features. I like how easy it is for user's to suggest their own edits when they've made a mistake clocking in or out, and the admin can easily approve or deny. The Ai help feature does a pretty good job pulling up articles to "how to's" when I need them, and it is faster than waiting on a call for a live agent to respond. Cons: My only issue, is that it is a deep program with many capabilities, and although it is very user friendly, they do not provide much guidance or live assistance when you purchase this product. You'll have one initial free meeting and then if you want help from a live ConnectTeam specialist, you have to pay for more sessions. My second least favorite thing is the 'schedule feature'. If you're in an organization like restaurant or retail, with many team members having changing schedules, shifts, and needing to trade shifts or get them covered, then this feature would be ideal for you. For a remote team of workers on a more typical 9-5 schedule, it is actually difficult to set up those repetitive regular shifts for all of your team members.

The pros and cons of working with Connecteam

My overall experience with Connecteam was positive. The platform provides a wide range of useful tools for managing employees, communication, scheduling, time tracking, and daily tasks in one place. I found the interface generally easy to navigate, and the mobile functionality made it convenient for employees to stay connected while working away from a computer. There was a learning curve because of the number of available features, but once everything was set up, it helped streamline several routine processes. Overall, Connecteam was a practical and flexible solution that improved organization and communication while reducing the need to use multiple separate systems. Pros: What I liked most about Connecteam was how easy it made managing a distributed or deskless workforce. The platform brings communication, scheduling, task management, time tracking, and employee information together in one place, which reduces the need to switch between multiple systems. I especially liked the intuitive interface and mobile accessibility, since employees can access important information and complete tasks directly from their phones. The scheduling and time-tracking features were also helpful for keeping everyone organized and making it easier for managers to monitor work hours and assignments. Overall, Connecteam felt like a practical, centralized solution for improving employee communication, organization, and day-to-day operations. Cons: What I liked least about Connecteam was that the platform can feel somewhat overwhelming because it includes so many features and settings. It can take time for new users and administrators to learn where everything is and configure the system to fit their specific needs. Some features also require additional customization or setup before they work exactly as expected. The number of notifications and updates can occasionally feel excessive, especially for employees who only need access to a limited set of functions. Overall, while Connecteam offers a lot of functionality, the learning curve and amount of customization can make it feel more complicated than necessary for smaller teams or simpler workflows.

Helpful communication tool with flaws

Overall a very helpful tool, with some minor issues. Also, they are a bit intense. Constant checkups, which are probably well meant but if there is an issue, trust me I will let you know. Could be a culture thing, as a Dutch person I quickly find things to be over the top. Pros: It's easy to use, doesn't take a lot of time to learn. It makes it easy to track who has seen your updates which is nice. There are a lot of options, and it's fairly customizable, but not to the extend where it's overwhelming. Support is always very quick to respond if you have any questions and they always do their best. Cons: Some technical issues, and how it sometimes feels like many features are still missing. Support is super friendly but maybe it bit much. They're not always the most helpful. A consistent problem is not being able to take photos in the app without it going back to the starting screen, so I have to exit the app, take a photo, then send it. Also, linking when sharing things does not work. For example, if I want to share a file, it shows up as an option for sharing, but when I select it, I just get sent to the starting screen again. We use this instead of Whatsapp, but I find it less convenient. The milestones are also super annoying, I wish we could just disable those.

Connecteam - Too good to be true? (Small Business Plan)

So I've used connect for almost 2 years now as a smallish biz admin (20ish peeps give or take through the year). My takeaway has been net positive BUT we use it in specific ways: We use this app as a replacement for "Crew" (Square bought them out 2ish years ago then discontinued the app only to offer square for teams and raise the prices astronomicaly. Assholes.) I primarily use the app for scheduling (its way easier with the 2nd tiered paid version, saves me so much time if you have irregular shifts, but not needed!) We then also use it for: *group messages (don't have to share phone #!) *Update/email blasts, *HR style forms, *surveys, *reminders/ daily checkoff tasks, *events that enable rsvps, *quizes/training tools for new hires/brush ups And honestly so much more? This baby can hold so much stuff. I can't speak on the time tracker, though. We use square married into quickbooks for ease of payroll since it was already set up years back and it was easier to keep it that way. But I know it allows for cross compatibility with reporting software like intuit, just haven't bothered to. Shopping around 2 years ago for scheduling based apps, it seemed like the cream of the crop. Plus, their customer service has always been top tier whenever I've had a problem. Not sure if they still do this but when I signed up, we got assigned a rep and they regularly checked in and helped us get set up and the most out of the interface, and all without really upselling? And when there is an issue, they are quick to fix any bugs and listen to feedback (which is nice tbh).

Happy all around

It has been very easy for our staff to pick up and run with the new scheduling app we've been using for a few weeks now. Any issues or questions I have had were immediately handled by your support team/infrastructure and I feel confident moving forward with how you've helped us out already. There have been a couple of minor things that weren't super intuitive when we were setting everything up but again, everything was resolved promptly by your systems. I'm also happy with how our staff has started using the app to communicate from management making group announcements as well as with each other to switch shifts or plan ahead for future shifts.

Wish I Had This Sooner!

this was my first time using it and honestly, I wish I had of had this in my last place of work! This would have saved me SOOO Many hours with payroll. Pros: It keeps all the employees hours in one place, no more tracking paper copies of time sheets. Super easy to use, and great value for the money! Cons: From the app on my phone I wasn't able to get the records for a 2 week period. I had to use my computer.

Small business employee here, also. We went from paper forms texted in weekly to using Connecteam to track hours, a year or so ago. It’s a phone app, which does have website functionality as well. We have a fleet of drivers, though, so usage is primarily in the field via app. I’m not currently involved in payroll, so I’m not sure how straightforward the integration is, but sounds like there’s at least the option to download files that can be used to upload hours into QuickBooks Desktop. (We’re using QB Online). You can set the Connecteam system up to enable requests for time off, and from what I remember of setting up new employees…there is option to set default settings for various available defined hours (OT, sick time, etc), and defined roles. One point of note, though, if you do opt to check it out—if you want to be considerate of employees’ phone batteries & bills, you’ll need to configure against continually tracking location data and checking in. That was one of the biggest hurdles during adoption—that setting must have been on by default, and it was absolutely killing employees’ batteries and cell phone data usage. Edit: grammar

Great Mobile Tool for Field Teams, But Reporting Needs Improvement

The main problem Connecteam solves is the lack of communication and connection between our crews on the job and the office staff. What they like: the best part is how the app brings everything into one place and works perfectly on a mobile phone. At Winmar , technicians are always out at job sites, and Connecteam gives them one simple place to clock in, see their schedule, and fill out job forms. What they dislike: the Reports could be more advanced. It would be helpful to have better, more detailed ways to look at labor costs for each job, not just the basic timesheet reports.

User-Friendly Setup, But Integration and Notifications Need Work

Solves a huge time waste of inputting employee work hours. What they like: Very easy to use. It was very easy to sign everyone up. What they dislike: It has been a constant pain to get it to talk to Quickbooks. If by chance you need 1 on 1 training to set things up its always next week for an appointment. The final one is all the damn notifications. between my phone and email just constantly notified and we have 15 employees

Connecteam

Connecteam is an essential tool for my daily operations at Gigawatt.ai. It seamlessly bridges the gap between the office and the field by delivering complete visibility over team activities. Pros: The custom forms builder and GPS location tracking save us substantial time during on-site client audits. Cons: the desktop administrative interface could be simplified, as certain advanced settings are buried in sub-menus. we noticed minor lag when exporting large volumes of time-tracking data into our payroll software.

Connecteam Good value

We have been using it for a couple of years and we have had few problems. The only time we needed assistance was when we change who the administrator was. Pros: No charge to use the software which is helpful. All of our hourly employees are currently using Connecteam. Cons: Connecteam does not convert the hours/minutes of a payroll to a decimal. So I manually have to make this calculation before submitting our payroll to our payroll service.

Connecteam - Fantastic employee GPS tracking

Overall, we really like this software. Reports are good. Once we had it set up, our employees find it easy to use. Pros: The GPS tracker works well to know where our employees are and to be able to reroute them if necessary. Cons: The training needs to be more substantial. Need to give us more guidance on setup. Doesn't seem to export properly to ADP run.

Extremely Attentive Representatives

Overall I think this application is very user friendly and as a lot of features we use. Some improvements would be helpful. The human team are very knowledgeable and polite. Pros: Customer service is prompt and they know their application. Having the ability to export necessary fields into our payroll program helps streamline our payroll process. Cons: I don't like the AI chat bot so I'll quickly as for a representative and that I like that I have to enter a code when I'm switching between companies.

Streamlines Scheduling but Needs Mobile App Improvements

Connecteam streamlines scheduling by preventing the need to text message everyone. I can post shifts, and my contractors can select them, which triples my sales in one year. I can also see if an artist double booked themselves. What they like: I like how Connecteam streamlines my business. When I get a job, I simply post the shift, and my artists can claim it without me needing to text message everyone. I find it easy-to-understand and appreciate that both I and my artists can use it through the mobile app. What they dislike: The mobile app is pretty glitchy and doesn't have all the same features as the web browser. For instance, I can't duplicate a shift on the mobile app, so setting up a shift is best to do on the web browser, which isn't necessarily convenient. There was a lot of learning curve and confusion around the icons and symbols used. It's very difficult to see if a shift was actually claimed or not, and if it was published. The initial setup was extremely challenging.

I like the app so far and my employees…

I like the app so far and my employees think it’s pretty easy to use. I would recommend it for anyone trying to keep up with employees hours on the go. I have a commercial cleaning company and it’s just easy for my employees to clock in on their phones.

Connecteam is a practical and intuitive platform for managing team communication, particularly useful in fast-paced clinical environments. Two improvements would enhance usability further. A dark mode would reduce eye strain during extended use, especially in low-light settings. Additionally, the abilithe ability to print a full monthly roster view would be very helpful for quick reference and offline access. Overall, it is a reliable and well-designed tool with minor usability gaps.

Excellent for nonprofit organizations trying to be more professional and techy

Connecteam elimates the need for multiple platforms and apps. What they like: There are so many features to assist with HR and team management. The presentation and layout is great; team had no issues adjusting. What they dislike: While there is a free option, after 10 staff join, the cost is very high (to gain access to all features) for small organizations with limited budgets.

Cost effective and a time saver.

Connecteam is an employee communication software. The product allows real-time messaging and ensures employees are kept connected in real-time. Unlike its competitors, the software is easy to use, especially when running payroll reports. The product is customizable and its customer care services are reliable, they provide timely responses. Pricing of the software is affordable as it does not require extra licensing or additional cost of implementation.

Feedback on Connecteam

I like it. Actually… it is feature rich. I am not even using all of the features. Just out of pure laziness. They have come a long way since their startup. They continue to develop. My only complaint is it not really being an American-based platform and customer service is pretty good and “somewhat” responsive…. They are not really in the state unless your company doesn’t mind you calling TelaViv. We actually broke molds and used some features that were not “built” for what we are using for but now they have made them more form fitted to us. Which is nice. Ask any questions you like.

Connecteam - Too good to be true? (Small Business Plan)

I used the small business free version (until I sold the business) and it was great for us. I didn't have any issues with the UX/UI. Yes I got some phone calls from sales reps but don't blame them if I'm using the free version. What was missing for you? I'm thinking of introducing connecteam to my new boss.

Overall fantastic product for organising teams working on a roster

Overall fantastic product for organising teams. Xero integration works great. Things improve would be some mechanisms around smoothing log in and off variances from scheduling etc. Would be amazing if the product would automatically load public holidays and awards.

Great for Tracking Employee Whereabouts, Though Pricier Than Alternatives

Keeping track of time and is saving me time when I do the payroll What they like: Keep track of the employees and their whereabouts What they dislike: It’s a bit more expensive compared to other software.

Very easy to use for both managers and employees

Very easy to use for both managers and employees. The only downside is that some of the most needed features are only available in the highest and most expensive subscription level.

Connecteam is great and you can create as many forms as you want for support workers to fill out each shift. It has rosters, document library etc as well.

Great application. Only issue I've raised is the functionality, it makes no sense in certain areas, for example the clock in areas. On your main screen include your location map with the clock in button like just eat, plus should have time limits etc.

Good potential, but difficult to evaluate without support

I run a small business with fewer than 10 employees, and Connecteam looks like it could be a very useful system. The problem is that it’s not very easy to figure out on your own. The interface is somewhat understandable, but I’ve honestly had to use ChatGPT to walk me through a lot of the setup and explain where things are. What has been most frustrating is trying to get help directly from Connecteam. It seems that meaningful support or onboarding really isn’t available unless you purchase a subscription. That puts a small business like mine in a difficult position. I’m not opposed to paying for software that works well for us, but I need some help setting it up and understanding what it can do before I can decide whether it’s worth paying for. I think Connecteam has a lot of potential, but they would be much better served by offering real onboarding or support during the trial period. Help me see that the system will work for my business, and then I’m much more likely to become a paying customer.

Awesome system until it began having issues.

Overall it was great. I am very not pleased that I was forced to change due to the issues mentioned above. Pros: The system is very dynamic and pleasing. The flow is clear, clean and detailed. I prefer this time management system over all others. Cons: We used Connect team for years. However, lately we just switched to ADP time management due to over the past 3 weeks many of my user's reported issues with the system not resetting. Not allowing them to clock in due to this. Also issues with the system not allowing them to sign in.

Great User Experience and Support, But Critical Integration Gaps Remain

Our experience with Connecteam has been mixed. The platform excels in usability, employee adoption, and customer support, which are all important strengths. However, those positives have been overshadowed by missing functionality, costly module-based pricing, and integration limitations that directly impacted our payroll process. Connecteam has strong potential and does many things well, but businesses with complex payroll or QuickBooks integration requirements should carefully evaluate whether the current feature set meets their needs. We are still evaluating whether the platform is the right long-term solution for our organization and will be making that decision in the coming weeks. Pros: Connecteam has one of the best user interfaces we've used for workforce management. The mobile app is intuitive, employee adoption was relatively easy, and the platform is generally user-friendly for both administrators and employees. Their customer support team has been excellent whenever we've needed assistance, and even their AI chatbot is surprisingly helpful for finding answers quickly. The platform offers a broad range of functionality, and the overall experience feels modern compared to many competing products.

Its great until you reach 11 users.

Overall, it's okay. I don't feel like the sales reps are very transparent with what modules are covered in each hub and informing customers they have to subscribe to the expert level in each hub to get the same services as the free plan and then also counting inactive users in that 10. If you add it all up; $99 x 3 Hubs = $297 X 12 months = $3564 is what it would cost per year once you get to 11 users. Which is outrageous for a small business. Pros: We like the wide range of modules offered. We use the entire suite offered in each Hub. The team chat is our most used module. Cons: I'm a small business of less than 10 employees but people leave, and new people enter that's just normal business. I don't like Connecteam limits the free version to 10 users (old + new) and the paid version with all the same features (we use everything offered) is out of the price range of a small business.

The things that work are great

They are super slow to respond. Can only reach them through a chat. We have open tickets from over a year ago that they say they will try and edit features and still haven't. What they like: The scheduling is a nice feature. Although it is annoying that the shift recurring won't go indefinitely. So you have to pick how many times you want it to repeat and hope you catch when it expires before people are left with no shifts. What they dislike: They do not separate "holiday time and a half" from "Overtime time and a half". It is a pain with a company of over 200 employees to have to manually change this once hours are imported to payroll system every time we have a time and a half paid holiday.

Great, but…

The app is simple to use, has lots of functionality, and was easily adopted by my team. Caution: I used the free version for 18 months because my employee headcount was below 10. I became very comfortable with the app and its functionality. I just paid almost $600 a year to upgrade because my team has grown. now I am finding that many of the features that I relied on when my team was small require additional subscription charges at different levels for multiple modules. this software is not a simple: use the platform for a small team for free, then upgrade incrementally as your team grows. Instead, you have to upgrade across multiple modules, each of which carries additional costs. It doesn’t feel good.

Slightly satisfied

not great - the support team are good but the program really doesn't give them much to work with. I fould i needed to repeat myself a lot and the initial set up was left to us to do despite paying for the set up in the sign up Pros: Job costing is much easier now that we can book time to multiple jobs during the day. the interface is not toobad Cons: it can not handle RDO and TIME in lieu accrual and really doesn't help for payroll aspects in fact it is quite primitive when it comes to Xero payroll integration and out of the 10 times i've tranported info to xero only twice it actully worked

Great features if you pay for every little thing.

Pros: I like all the things it allows me to use. I couldn’t ask for an easier schedule maker. I also love the utility of celebrations, as well as quick tasks Cons: Something I wish it had but more of I want then a full app need. I will say I do wish that a lot of the feature weren’t locked up behind paywalls, like selecting more then 5 shifts on the schedule. Seriously I can’t select more unless I pay more when all I want to do is select multiple things to delete at once rather then one at a time.

Easy to Use with Great Support, But Basic Plan Feels Too Limited

It makes it very easy to make a schedule and publish it to employees. It also allows all employee communication to be in one place. What they like: Its very easy to navigate and self teach. Help team is always quick and responsive, once you are connected with an actual person. What they dislike: I currently have the basic plan because we are a small business, but i feel like everytime i go to access a feature, it is limited to me and requires an upgrade, where as for other websites would have those basic features all inclusive.

When updates really matter

Working in a healthcare setting where situations are constantly changing, relevant information is crucial. With the tap of a screen, access to that information is in my hand in seconds. Kudos for this app:)

Connecteam is a user-friendly, all‑in‑one mobile-first platform that streamlines scheduling

Saves hours of administrative work, reduces scheduling errors, and ensures accurate payroll. What they like: Features like chat, updates, surveys, and a knowledge base keep teams connected and aligned. Especially handy for frontline or remote teams What they dislike: From my perspective, Connecteam’s interface can feel cluttered and unintuitive, key features are frequently locked behind add-ons, and sometimes the app runs slow or glitches—making what should streamline work feel frustrating

1 impossible to use the live camera to take multiple photos if there is no network available, because the app needs to send each photo immediately after it has been taken. The app should provide a way to take multiple photos in succession, and to defer the upload of the set until the network is available 2 no autofill for the forms 3 inability to delete chat messages Update: @everyone currently not working and Support ask for a stupid screen recording 😡

Pros and Cons for using Connecteam

We have had to figure out errors and mishaps on our own. There is no tech support that is readily available to have a verbal conversation or to answer questions real time. Pros: The ability for the employees to submit their request off and tracking of time is a plus. It allows for the schedules to be published. This has cut down on the time used to manage scheduling the employees. Cons: It is impossible to speak to a representative when we have a question or issue. This has cost us a lot of wasted time and money.

Mixed review

It is a good and comprehensive scheduling platform. I don’t like that every feature is an upsell to the next level of pricing as it is not always clear which features are included. The tier system is confusing. I’ve had both good and bad experiences with their customer service. Pricing is not very transparent; they give you a price then offer a 50% “discount”

Please make it more user friendly

It’s really clunky We have never been able to make the notes function work on the phone (a lot of the team done have computers) Pros: I like that the rosters and communication function works There is a lot of stuff you can do but it’s not very smooth Cons: I find this website really hard to navigate. The flow is not very logical to me. And I find it really frustrating that I can’t do half of the things in the app that I can do on the computer. Not being able to change or up date shifts on the app sux.

Great app, excellent interface, definite improvement over our company's previous timeclock/tracking software. why 3 stars? because we, like many others using this software, are in the security industry and my phone going off 3 times between 315am and 325am means there's a problem somewherethat needs immediate attention. That's the nature of our industry... Nope, it was marketing emails from Connecteam. Harsh response? you betcha, but that's how much an automated blunder pissed me off

We chose Connecteam after being…

We chose Connecteam after being explicitly told during onboarding, and in writing by email, that NFC clock-ins would work even without internet connection. We explained clearly that we operate at festivals where signal is often poor, and NFC was recommended as the solution for controlling staff clock-ins and clock-outs. Based on that, we set up our whole time-clock system around NFC and bought NFC tags, only to discover during our first festivals of the summer season that it does not actually work without connection as we had been told. Connecteam did offer a subscription discount, but only after I had to chase for several days. Overall, very disappointing experience, especially as our decision to subscribe was based on incorrect information. Good things are: chat with customer service is usually fine and quick replies, very welcoming and acomodating.

Connecteam vs Homebase vs Breakroom: Which Employee Communication App Wins for Frontline Teams?

Connecteam has zero humans in customer service. They’re all bots. I know this because I tested it. We like their clock-in features, but that’s absolutely it. The reporting is a mess, the splitting of scheduling and time clocks, as well as splitting the jobs and shifts, makes it complicated for no reason. My team hates when they have to add a shift or a job because it should automatically ally be tied together. You can’t pull or view certain pieces of information or your jobs and shifts, there’s no ability to add mileage and have it add to the payroll totals, you can’t even edit a manager note before approving an employee’s timesheet edits. So, each time an employee makes an adjustment, I have to approve it first, before I can add a comment (which sometimes happens to be that something is incorrect), which is very confusing to our team. That’s just a few things that have been obnoxious. We’re actively looking for better options.

Good Features Undermined by Aggressive Upselling and Pricing

It helps centralise operations, keeping staff communication, improves safety compliance, and provides document access in one place. What they like: The platform offers a wide range of features that are genuinely useful for managing a team — task assignments, communication tools, document storage, and more. It’s clear that a lot of thought has gone into the functionality, and on the surface, it ticks many boxes for businesses like ours. What they dislike: The constant upselling is exhausting. Many features are locked down unless you pay for additional upgrades, which makes the experience feel more like navigating a budget airline — everything is an extra. The pricing is steep, especially for small to medium-sized businesses. I also felt misled during the onboarding process; some functions I believed were included turned out to be part of higher-tier plans. On top of that, you're pushed into frequent Teams meetings that often feel more sales-oriented than supportive.

Lot's of useful tools, a la carte...

Reduces our tech stack. Keeps things simple What they like: It can consolidate a tech stack fairly well for communication, reports, updates, timeclocks, location tracking, onboarding, directories, etc. Simple onboarding and offboarding for high turnover fields. You can create 'Smart Groups' so when you add/remove someone it automatically adds/removes them from assigned chats/features/priveledges. What they dislike: Everything is a la carte. You want the cool features? Price is doubled. Chats are VERY slow to load, have to click on GIFs and videos to play them. One issue may be their servers or that all images/videos in a chat are at full resolution and not compressed. Consolidates messages with a "Click here to read more...". Chats are not suitable for a high paced environment such as sales where hype, speed, and momentum are necessary. We unfortunately have to look elsewhere to replace the Chat function.

Upsell Crazy

We were so excited to find Connecteam and everything it could do, and for free! Then in order to do something that we needed, we had to upgrade one part…then pretty soon to continue to use it we needed to upgrade something else…then again. I feel like the business plan was to get you and your employees imbedded in using it, then they hit you with the actual costs. Classic bait and switch, I guess. Just ended up being sad and frustrating. It’s a good product, it does a lot of great stuff, but don’t be fooled into thinking it’s free or cheap. They have switched things on us since we started, things that didn’t cost money to begin with now cost money…like $50-$100 per month.

Not impressed

Currently, Connecteam is not better than our Sling, our previous scheduling platform. What they like: I’m not fully impressed with Connecteam. There are very few things that are as simple and intuitive as it should be. I do like the ease of creating new positions. What they dislike: I don’t like that there isn’t an easy way to mark a staff as a callout or a no show. I don’t like how the timesheet and schedule don’t actually communicate, ie the timesheet does not reflect what is on the schedule. I don’t like how I can’t assign how staff are needed per shift. There are many other pain points.

Gets the Job Done but buggy

The app works, but I'm constantly having little problems. I use it on my laptop 99% of the time and they don't seem to prioritize the desktop experience. The chat is function is laggy and buggy. Messages disappear and reappear at will. Sometimes I'm not able to clock in or out because it can't find a location even though all locations services are on. Even on my phone app I have issues. Just yesterday I had to voice message a colleague instead of typing out a response because the keyboard was covering the text box. All of these things are tiny little bugs, but they add up.

Terrible Chat Nitifications

Lots of great features EXCEPT for chat. Despite having all the settings set to highest notifications and having the latest versions of app and IOS, we still don’t get them. No notifications on the lock screen. No notification staying at the top of our screens. No number on the app. Sometimes no number on the chats while IN the app. Yet there is new communication in the chats. So you all miss timely messages regularly! Since they aren’t too concerned to address it, I highly recommend you find another app for communication at a minimum. Also a problem they won’t fix is any image you crop and then post shows your original image and not the crop. Very frustrating!

Geofence for clock in is easily…

Geofence for clock in/clock out is easily bypassed. Through location settings by selecting ask next time or when I share allowing staff to leave the geofence without clocking them out. Reached out to support to resolve the issue and they stated there was nothing they could do to resolve this.

recently started to use this app as It looked amazing on an advert and it's free. I do use another company that does what I need except this app clocks you out when leaving a job ,if you for get. however the app is only useful for staff for them to clock in or out. the app is not user friendly at all. everything has to be done on a computer. navigating around the site on the computer is proving difficult too. asking the AI bot how to do something and nothing suggested helpt.

Great Potential, But Locked Features and UX Issues Hold It Back

It ensures that all of our employees are staying up to date with upcoming events, policy changes, and more internal happenings. What they like: I like all of the capabilities that are possible with Connecteam What they dislike: Many of those capabilities are hidden behind the next "level" of subscription. There are also certain elements that could benefit from some bug fixes, but it doesn't seem that the team takes that feedback into account, and instead tries to offer workarounds instead of fixing the actual UX.

Feedback on Connecteam

We are struggling with it. It has really terrible reporting features. There's some good parts to it. I find the overall interface easy to use as just a user, it's the reporting, and administrating it that I find frustrating. I also really dislike that they've made features and then months later taken them back.

For some asinine reason, they removed the confirm option when clocking out. This has led to multiple times where I have been trying to come back from meal break, accidentally hit the "end shift" button, and I was clocked out without my express permission or any way to stop it. And I have to explain to my supervisor (who is a salaried employee, and thus uses a different clock-in system) why there is a discrepancy in my shift that day.

Feedback on Connecteam

They created a feature where we could add Holiday time off in a bulk add feature. It lasted a few months and then they took it back. I’m told it was causing issues for other companies, but now we are adding holidays one by one to each employee and yikes! It’s added quite a bit of time to our process.

Connecteam - Too good to be true? (Small Business Plan)

We just dumped Connecteam because the UX/UI is irritating and unpleasant to use. We had roughly 25 people on it for about 5 months. It worked but was lacking features, felt like a burden to use, and was constantly trying to upsell. We're looking elsewhere.

Today, September 21st, the app couldn’t clock me out at all between 5:00 and 5:30. It just kept loading nonstop. Maybe they were doing some backend updates, but could they please avoid doing any maintenance during morning clock‑in or evening clock‑out times? It affects me directly! And the company won’t acknowledge it. I lost half an hour of wages just because the app failed to load and wouldn’t let me clock out normally.

Frequent Outages, Poor Support, and Missing Reporting—Too Buggy to Keep

It is streamlining our PTO process in terms of employee self-input. However, the reporting isn't there. It also solved the issue of lines waiting for the few clocks, and now people can just clock in on their phones. It made it where people can check their available PTO while at home. However, it doesn't calculate time off accruals correctly, so you'll constantly have to be adjusting it. What they like: I like the chat feature and the update feature. It's nice to be able to connect to my employees who are not computer-based, but still need to stay connected. What they dislike: Lack of reporting is very disappointing. Why can't I get an attendance report? The slide out interface for time off. The menu interface where to access time off full picture, takes two different menus (user and time off). The repeated outages. And mostly, the horrendous support. We are leaving it after 1 year due to the lack of so much functionality and bugs.

Too many Clicks, not enough basic functionality

It was unsatisfactory. We stopped using it after 10 days and went with a competitor that we pay for. Pros: The pricing model made sense in terms of upselling and supporting for growing Connecteam's business. Cons: The unnecessary layers of complexity and lack of basic functionality. There is no hook to google calendar that allows the owner to see the entire schedule. There is no widget. To view a schedule, it requires you to open the app and do about 10 clicks . If you had the google hook, it would be zero clicks..just looking at a widget

The Auto a sign out only works…

The Auto a sign out only works intermittently so you have no idea who is or isn't on site, apart from the wages element it is also a H&S issue not knowing who is actually on site. Then the next thing we tried is 'Schedule' which is a great feature but unless you pay extra the employees can auto approve their own holiday which is ridiculous, this is a typical subscription trap, POST REPLY FROM CONNECTEAM - as stated 'Auto clock-out is designed to clock users out based on their time on the clock, their schedule, or when they leave a worksite.' this is true, what is also true is it doesn't clock everyone out at the end of a shift so it is showing people are still on site when in actual fact they have already left which looks like over-time & also from a H&S point of view you cannot rely on the data to accurately see if anyone is still on site or not, we will have to go back to a manual signing in book for accuracy. Very disappointed

Key Feature Disabled

I moved my organization to Connecteam specifically because of the breadcrumbs feature. We utilize the maps for both employee tracking and coverage documentation for our contract work. We are required to show our team coverage across the entire shift and day of work. This feature was the key reason we transferred. In the latest update, Connecteam attempted to streamline their breadcrumb feature and removed the overlapping employee map view. I understand the desire to de-clutter the map but I don’t understand the reason for eliminating the overlapping view for multiple employees completely. When I contacted customer support and explained how important the multi employee view was to my business, they just responded that the feature was eliminated and they would not be reverting. I cannot be alone in my use of the multi employee view. If this is a feature you use as well, I encourage you to voice your discontent as well.

Connecteam - Too good to be true? (Small Business Plan)

For me once I clock in it seems start destroying my battery even when I fully close the app and turn off mobile data for it.

nfc tag clock out never works first try, scan opens app, have to scan again, opens timesheet doesnt clock out, then have to click end shift, scan again and sometimes will work

Gathering location data when not needed

Connect teams recently changed their requirements to always allow the app to collect location data, and multiple times during on Sunday after not working the weekend, my phone has let me know that connect teams has checked my location up to 21 times over the weekend when I have not been working. There is no need to check my location when I’m not clocked in. And they do not allow you to clock in unless you have given them permission to use your location at all times

Stop asking me to submit my time sheet on a sunday at 12pm.

Every single sunday this app is coded to tell you to submit your time sheet on Sunday. Whoever coded this must have the weekends off because some of us still have to work on a Sunday. No i cannot submit my timesheet while i’m still actively clocked in and working. It’s the most annoying thing on the planet. I know I have to submit my time sheet stop telling me!! It is 12pm, the day has started and so has my time at work. Whoever coded this needs to rethink their privilege of having the weekends off.

We're currently waiting for a fix/resolution

We're currently waiting for a response from an escalation because our employees are clocking out for 30 minute unpaid breaks but the time tracking software is clocking them out for 31 minutes; 1 minute here and there adds up and we feel like we're shorting our employees (because we are due to this glitch.) It's disappointing that it's been several days now and there still is no ETA of a fix or resolution for the issue.

Left hanging with no support

We found the software did not accomplish what we wanted it to do. I can not get a support team member to return my attempts to communicate. They took a full years payment with out our realizing it. $2,630.96 down the drain. Maybe it will work for some, but not us. Waste of time and money. Pros: They took their time with us in the beginning. The program was not sufficient for what we needed and how it was portrayed. Cons: We could never get this right. but they immediately charged us for a year's subscription. Now no one is responding to our attempts to communicate and to receive the balance of funds.

They will spam call you!

They will spam call you! I wanted to test a quick functionality and when I found out it did not do what we needed, we immediately cancelled again. However now I get multiple calls from them over and over again, min. 2-3 calls per day! So be careful about signing up because they will keep spamming you with calls… Reply: Then I suggest you check your internal procedures since I have been spammed through numerous calls, text messages and email from your staff!

Another garbage business app that barely functions. Can someone explain why this app needs my location at all times instead of when the app is open? It seems every app making idiot wants to know where I am at all times, and it's completely unreasonable. Change it to only while the app is open, geniuses. Otherwise, I consider this a privacy violation. EDIT: "Your location is safe. Trust us, bro." Shove that BS response. Turn it off when I'm not working. It's that simple.

It used to be fine but now it is sluggish and it takes ages for it to load, clock in and choose job number, and just clocking out! It's not limited to my device or a few devices. EVERYBODY on the crew and in the whole company has the same experience with this latest version. There is no limit to the suckage of this damn thing. I am on the latest version as of June 3, 2026.

Not really a fan.

None, it has created more issues because it is difficult to use. What they like: The best feature it the app is super easy for staff to navigate What they dislike: As an admin, i find the whole site difficult to navigate. Reports are impossible and although customer service tries, they were unable to help. I need to use the reports for job costing and have just resorted to adding up time manually. I

Time clock

I should be able to stay signed in and not logged out just because I have my settings set to only while using the app. The time clock doesn’t need to track me all shift long and need to be set to Always. This needs to be changed back like it was before the update.

App unusable

If you are using this as an admin, it is unusable and will never load. As for a general user, be warned that your shift may not appear in the “upcoming shift” section. Notifications for your shift start time are delayed and not on time. My biggest issue is that it won’t load. If you click on the shift replacement or the pending requests, it will not load. You’re out of luck if you’re trying to process something for your employees in a timely manner

Has on multiple occasions nearly made me late because of its lag. Will often need to be restarted because of it being incapable of recognizing my location, and due to its laggy nature has actually incorrectly clocked me out. If it wasn't for the fact its required for my job, I would have removed it for my sanity and job security

Annoyingly Glitchy

Worst app ever. It frequently freezes or gets stuck loading. I often can’t clock in because it doesn’t recognize my location (even though I’ll be at my client’s house!). I’ll try to clock out so that I can go home, but have to waste time restarting the app because (again) it’s stuck loading. I despise this app.

It's not the worst system I've used.

It's been ok. There have been some issues that I have asked to be resolved that have, but every time we ask for something it's always a zoom call. I just want my issue addressed. I don't have time to go through zoom for a five minute conversation. Pros: It provides a lot of options and a lot of functionality. Generally, I can find and accomplish what I need to, but I often find myself having to go to the desktop version instead. Cons: The UI is not user friendly at all, especially once you are granted some admin rights. Trying to find the specific function you need is often a series of five or six steps. Once you find it there are limited display options and every aspect of the dashboard feels cluttered. I often have issues when I try to navigate to a specific area of the app and it freezes, so I have to close it and then reopen it in order to navigate back.

Gets stuck in loading

Either it’s stuck for three days loading the page, or the shift is completed and closed and the next day, it only brings up the previous day’s shift. Full of bugs. Constantly sending screen shots of it stuck to my office to let them at least have time stamps of when I left for the day, proving the program is glitching, yet again.