Connecteam Capterra reviews

Easy to use and AMAZING for team communication

Our overall experience with Connecteam has been really positive. It has made it much easier to keep our team organised, communicate quickly, and manage day-to-day tasks in one place. The quick task feature is especially helpful for assigning jobs and following things up, and the chat button makes it simple to contact staff without relying on separate text messages or phone calls. It is easy to use, practical, and has helped streamline how we manage our team. Pros: Connecteam has made managing our team so much easier and more organised. I really like the quick task feature because it allows me to assign jobs, follow up on things, and keep track of what still needs to be done without everything getting lost in messages. The chat button is also one of my favourite features because it makes communication with staff quick and simple. It keeps everything in one place, instead of having to rely on phone calls, texts, and different apps. Overall, it is easy to use, practical, and has helped our business run more smoothly. Cons: There is not anything I dislike about Connecteam so far. Like any new system, it can take a little bit of time to get everything set up properly and get the team used to using it consistently. Once it is set up and everyone understands how to use it, it becomes a really helpful tool for day to day business management.

Arriving in the 21st century

Was quick to put in place. Sales team and support team is great and always available to assist when needed. I've recommend the products to a bunch of my fellow directors of other businesses. Worth every penny spent! Pros: Ease of use for our managing staff and payroll team. We saved a lot of time at every level where we need to follow worked hours. Dummy proof system for our technicians and easy to spot over, over-time and address issues with breaks. Cons: I think that Time Off module should be part of the Time Clock and be included within the basic licence

Connecteam is a win for our small office!

We love the app and would definitely recommend it to anyone seeking a time tracking systems for their office. Pros: The app is free for small businesses! Such an amazing service for small a small office! We love the ease of use and that we can use our phones to clock in and out. Cons: The way it handles overtime is not how we handle overtime. We allow more than 8 hours a day and only count it as overtime if the hours exceed 40 in the week. It took some time to figure out how to adjust this.

I love Connecteam!

My overall experience has been great! I really appreciated the complimentary onboarding call to help me with my goals and help me get things set up in a way that worked for my business. Pros: I love how easy it is to use and how streamlined it makes operations. My employees love it because it makes time off requests simple and kept in one place. It also helps with accountability tracking. Cons: I do think some of the features overlap and aren't needed, or maybe I am just not entirely sure how to actually implement them. Customer support is phenomenal though, so I am not worried about having help when I do get time to play around with these things.

BAM Peoria review

Very good overall and a large improvement from the platform we switched from. Mostly reliable but occasionally get errors. A refresh is usually enough to move forward though. Pros: Easy to use with lots of powerful features. Lots of engagement features to keep the entire team involved and on top of updates/announcements. Cons: Learning curve for some features and the 3 category pricing gets expensive for companies larger than 10 users.

Excellent Experience from the Start!

From the start, my experience has been incredible. From the initial onboarding to the continued support, I feel very supported by Connecteam. They've thought of everything, and are constantly coming up with innovations. Pros: Customer service is phenomenal. Tutorials are fantastic. It's clear to see they are a company who is constantly evolving and changing for the better of their customers. Cons: My only con is that there is no front end booking system. If there were one, I'd be able to use Connecteam as an all in one for my team!

Great & User-Friendly Product, but You May Have to Pay Extra for Live Training and Assistance

Positive. I will probably eventually try to schedule time with a specialist to help me with more of the additional features because, again, there are many many custom features and tools that I have yet to setup or take advantage of. But since I know it will come with a cost, I will try to wait a bit longer and have a very specific list of the features or tools that I want to know more about. Pros: I like the product overall. It has many options to customize the way you keep track of time, tasks, and helps with having internal communication within the platform's chat feature. Keeping time is simpler, doing payroll is less tedious, and our organization hasn't even scratched the surface of using ConnectTeam's HR features. I like how easy it is for user's to suggest their own edits when they've made a mistake clocking in or out, and the admin can easily approve or deny. The Ai help feature does a pretty good job pulling up articles to "how to's" when I need them, and it is faster than waiting on a call for a live agent to respond. Cons: My only issue, is that it is a deep program with many capabilities, and although it is very user friendly, they do not provide much guidance or live assistance when you purchase this product. You'll have one initial free meeting and then if you want help from a live ConnectTeam specialist, you have to pay for more sessions. My second least favorite thing is the 'schedule feature'. If you're in an organization like restaurant or retail, with many team members having changing schedules, shifts, and needing to trade shifts or get them covered, then this feature would be ideal for you. For a remote team of workers on a more typical 9-5 schedule, it is actually difficult to set up those repetitive regular shifts for all of your team members.

The pros and cons of working with Connecteam

My overall experience with Connecteam was positive. The platform provides a wide range of useful tools for managing employees, communication, scheduling, time tracking, and daily tasks in one place. I found the interface generally easy to navigate, and the mobile functionality made it convenient for employees to stay connected while working away from a computer. There was a learning curve because of the number of available features, but once everything was set up, it helped streamline several routine processes. Overall, Connecteam was a practical and flexible solution that improved organization and communication while reducing the need to use multiple separate systems. Pros: What I liked most about Connecteam was how easy it made managing a distributed or deskless workforce. The platform brings communication, scheduling, task management, time tracking, and employee information together in one place, which reduces the need to switch between multiple systems. I especially liked the intuitive interface and mobile accessibility, since employees can access important information and complete tasks directly from their phones. The scheduling and time-tracking features were also helpful for keeping everyone organized and making it easier for managers to monitor work hours and assignments. Overall, Connecteam felt like a practical, centralized solution for improving employee communication, organization, and day-to-day operations. Cons: What I liked least about Connecteam was that the platform can feel somewhat overwhelming because it includes so many features and settings. It can take time for new users and administrators to learn where everything is and configure the system to fit their specific needs. Some features also require additional customization or setup before they work exactly as expected. The number of notifications and updates can occasionally feel excessive, especially for employees who only need access to a limited set of functions. Overall, while Connecteam offers a lot of functionality, the learning curve and amount of customization can make it feel more complicated than necessary for smaller teams or simpler workflows.

Helpful communication tool with flaws

Overall a very helpful tool, with some minor issues. Also, they are a bit intense. Constant checkups, which are probably well meant but if there is an issue, trust me I will let you know. Could be a culture thing, as a Dutch person I quickly find things to be over the top. Pros: It's easy to use, doesn't take a lot of time to learn. It makes it easy to track who has seen your updates which is nice. There are a lot of options, and it's fairly customizable, but not to the extend where it's overwhelming. Support is always very quick to respond if you have any questions and they always do their best. Cons: Some technical issues, and how it sometimes feels like many features are still missing. Support is super friendly but maybe it bit much. They're not always the most helpful. A consistent problem is not being able to take photos in the app without it going back to the starting screen, so I have to exit the app, take a photo, then send it. Also, linking when sharing things does not work. For example, if I want to share a file, it shows up as an option for sharing, but when I select it, I just get sent to the starting screen again. We use this instead of Whatsapp, but I find it less convenient. The milestones are also super annoying, I wish we could just disable those.

Wish I Had This Sooner!

this was my first time using it and honestly, I wish I had of had this in my last place of work! This would have saved me SOOO Many hours with payroll. Pros: It keeps all the employees hours in one place, no more tracking paper copies of time sheets. Super easy to use, and great value for the money! Cons: From the app on my phone I wasn't able to get the records for a 2 week period. I had to use my computer.

Connecteam

Connecteam is an essential tool for my daily operations at Gigawatt.ai. It seamlessly bridges the gap between the office and the field by delivering complete visibility over team activities. Pros: The custom forms builder and GPS location tracking save us substantial time during on-site client audits. Cons: the desktop administrative interface could be simplified, as certain advanced settings are buried in sub-menus. we noticed minor lag when exporting large volumes of time-tracking data into our payroll software.

Connecteam Good value

We have been using it for a couple of years and we have had few problems. The only time we needed assistance was when we change who the administrator was. Pros: No charge to use the software which is helpful. All of our hourly employees are currently using Connecteam. Cons: Connecteam does not convert the hours/minutes of a payroll to a decimal. So I manually have to make this calculation before submitting our payroll to our payroll service.